Refund Policy

1. Important Notice

This website (NiftyTheme.com) serves as a portfolio and showcase of our WHMCS development work. We do not sell products directly through this website.

All our WHMCS templates and themes are sold exclusively through authorized marketplaces such as ThemeForest and Gumroad. This refund policy applies to purchases made through these third-party platforms.

2. Refund Eligibility

2.1 When Refunds Are Available

Refunds are available under the following conditions:

• You have not downloaded the purchased files from the marketplace
• The request is made within the marketplace's refund window
• The product has technical issues that prevent normal usage
• The product description was significantly misleading

2.2 When Refunds Are Not Available

Refunds are typically not available in these cases:

• Files have already been downloaded from the marketplace
• You simply changed your mind after downloading
• You want a different design or functionality
• Compatibility issues with your specific WHMCS setup
• You've already used the template in a live project

3. Refund Process

3.1 How to Request a Refund

To request a refund, you must:

1. Contact the marketplace where you made the purchase (ThemeForest or Gumroad)
2. Submit a refund request through their official channels
3. Provide your order number and reason for the refund
4. Ensure you have not downloaded the files yet

3.2 Refund Timeline

Important: The refund process may take up to one week (7 business days) to complete, depending on:

• Marketplace processing time
• Payment method used
• Bank processing delays
• Volume of refund requests

4. Marketplace-Specific Policies

4.1 ThemeForest Refunds

ThemeForest has its own refund policy and process. Please refer to their official refund policy for detailed information.

4.2 Gumroad Refunds

Gumroad also maintains its own refund terms. Visit their refund support page for specific details.

5. Technical Support and Alternatives

5.1 Before Requesting a Refund

We encourage you to:

• Contact our support team for technical assistance
• Check our documentation and setup guides
• Verify your WHMCS version compatibility
• Consider customization services if the template needs modifications

5.2 Custom Development Services

If a template doesn't meet your exact needs, we offer:

• Custom WHMCS development services
• Template customization and modifications
• Bespoke WHMCS solutions
• Consultation and planning services

6. Contact Information

For questions about our products or to discuss custom development services, please contact us:

7. Policy Updates

This refund policy may be updated from time to time. The most current version will always be available on this page with the "Last updated" date shown above.

For the most accurate and up-to-date refund information, we recommend checking the specific marketplace where you made your purchase, as their policies may change independently of this policy.